pipi Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to all services, websites, and applications on the pipi platform. By using our services, you are considered to have agreed to the terms described in this policy. To learn about the overall terms of use, please read the Terms and Conditions page.

pipi treats user privacy as its top priority. Every piece of information you provide is used only for specific purposes and is never sold to any third party.

This policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. You must be 21 or older — information from minors is never knowingly collected.

Section 1 — Data Collection

pipi collects information from you in the following situations:

1.1 During Registration and Account Creation

When opening an account, you are required to provide the following information:

Full name and date of birth
Mobile number
Email address
National ID or passport details for identity verification
Payment method details (bKash, Nagad, or Rocket number)

1.2 Information Collected Automatically While Using the Service

When you use the pipi website or app, certain information is collected automatically for technical reasons:

Device type, operating system, and browser version
IP address and type of internet connection
Page view history and session duration
Information collected through cookies and similar tracking technologies

1.3 Transaction Information

Details of every deposit, withdrawal, and bonus claim are recorded in the system. This information is retained to ensure account security and to monitor financial activity.

1.4 Customer Support Communication

Messages or details you provide when seeking help through our live chat or email may be stored, so that similar issues can be resolved faster in the future.

Section 2 — Purpose of Data Use

pipi uses collected information only for the specific purposes listed below. No information is used beyond these purposes.

2.1 Account Management and Identity Verification

Information provided during registration is used to create and manage your account. Identity verification is required to confirm the validity of each account and to prevent one person from holding multiple accounts.

2.2 Processing Financial Transactions

Your payment information is needed to process deposits and withdrawals via bKash, Nagad, or Rocket. All transactions are verified for a minimum deposit of ৳200 and a minimum withdrawal of ৳1,000.

2.3 Security and Fraud Prevention

Device and login information is analysed to detect unusual account activity and prevent financial fraud. Keeping your account secure is one of pipi's main responsibilities.

2.4 Improving Customer Service

Previous communication history is retained to enable our 24/7 live chat and email support team to assist you effectively. This avoids the need to provide the same information repeatedly.

2.5 Technical Development and Service Improvement

The overall user experience is analysed to continually improve the platform's speed, stability, and usability. Personal identity is not revealed during analysis.

Section 3 — Data Sharing and Disclosure

pipi does not sell or transfer your information to third parties for commercial purposes. However, limited information may be shared with specific parties in the following cases:

3.1 Payment Processors

Necessary payment information is shared with bKash, Nagad, and Rocket to complete transactions. This information is used only for processing transactions.

3.2 Technology Service Providers

Limited technical information may be shared with trusted technology service providers involved in server hosting, data analysis, and security services. These providers operate under strict confidentiality agreements.

3.3 Legal Obligations

If disclosure of information is required under applicable laws of Bangladesh or by a valid order from a competent authority, pipi is obliged to comply.

3.4 Business Transfers

In the event of a business restructure or change of ownership, certain information may be transferred to the relevant parties. Users will be notified in advance in such cases.

Section 4 — Data Retention and Security

4.1 Retention Period

All personal information is retained for as long as the account is active. Even after an account is closed, financial transaction records may need to be retained for a specified period in accordance with legal obligations.

4.2 Technical Security Measures

pipi uses the following technologies to keep your information secure:

SSL encryption — ensures protection during data transmission
Server-side encryption — keeps stored data secure
Two-factor authentication (OTP) — verifies identity during login and withdrawal
Firewall and intrusion detection system — prevents unauthorised access
Regular security audits and vulnerability reviews

4.3 Staff Access to Data

pipi staff can only access information that is necessary for carrying out their duties. All staff are bound by strict confidentiality agreements and have received security training.

Section 5 — Cookies and Tracking Technologies

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. The pipi website uses cookies because they:

Help keep login sessions active
Remember your preferences and settings
Improve website performance and speed
Help analyse the user experience

5.2 Types of Cookies

We use three types of cookies: essential cookies (required for the service to function), functional cookies (to save your preferences), and analytics cookies (to monitor platform usage).

5.3 Cookie Controls

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause some website features to not work properly.

Section 6 — User Rights

As a pipi user, you have the following rights over your own information:

6.1 Right to Access

You can find out at any time what information pipi holds about you and the purpose for which it is being used. This request can be sent to customer support.

6.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction. Additional proof may be required for corrections to identity verification information.

6.3 Right to Erasure

If you request account closure, pipi will delete or anonymise your information within the limits of applicable law. However, some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional messages, you can register this preference by contacting customer support. Essential transaction-related messages will continue to be sent.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via 24/7 live chat or email. Our support team provides service in both Bengali and English.

Section 7 — Responsible Gaming and Protection of Minors

pipi strictly enforces a 21+ age requirement. The date of birth provided during registration is verified, and accounts are suspended if there is any suspicion of a minor.

Information from minors is never knowingly collected or stored. If it becomes known that a minor's information has been collected by mistake, it is deleted immediately.

Our detailed guidelines on safe and responsible gaming can be found on the Responsible Gaming page.

Section 8 — International Data Transfers

Some of pipi's technical infrastructure may operate on servers located outside Bangladesh. In such cases, the following protections are ensured for data transfers:

Customer data encryption is maintained both in transit and in storage
Recipient organisations follow internationally recognised data protection standards
Each transfer agreement includes minimum data protection requirements

Section 9 — Policy Changes and Contact

9.1 How Policy Changes Are Made

pipi reserves the right to change this privacy policy when necessary. If significant changes are made, a notice will be posted on the website and the new update date will be shown at the top of the policy. Continued use of the service after changes are made will be considered acceptance of the revised policy.

9.2 Contact

If you have any questions or concerns about this privacy policy, please contact us:

Live Chat: Click the chat icon at the bottom right of the website (active 24/7)
Email: [email protected]

Our support team is ready to assist in both Bengali and English, seven days a week, 24 hours a day. You can also visit our Frequently Asked Questions (FAQ) page for answers to common queries.

9.3 Applicable Law

This privacy policy is governed by the applicable laws of Bangladesh. Any dispute relating to this policy will be submitted for resolution to the competent courts of Bangladesh.