pipi's Responsible Gaming — Keep the fun, keep the control
pipi believes that gaming is a form of entertainment — it should never become a source of financial stress or mental distress. Knowing your limits and staying within them is the foundation of responsible gaming.
Why Responsible Gaming Matters
Betting and casino games are a familiar pastime for many people. But like any form of entertainment, clear boundaries are needed here too. At pipi, we want every player to play with awareness and within a sensible budget — not driven by emotion, but with a plan.
Online gaming is growing quickly in Bangladesh. To ensure responsible behaviour in this environment, pipi has put in place a number of safeguards — from setting limits to self-exclusion. Our Terms and Conditions page sets out the detailed policies for these safeguards, which apply to every member.
Ask yourself these questions while playing: Am I placing bets repeatedly to recover money I have lost? Am I thinking about betting constantly even when I am not playing? Am I spending less time with family or friends? If the answer to any of these is yes, it is time to seek help.
In accordance with pipi's Privacy Policy, players' personal information and account activity are kept secure. Similarly, if a member requests self-exclusion, that request is handled with complete confidentiality.
Remember — there is no guarantee of winning. Every bet is an independent event and the outcome is never predetermined. Only bet amounts that, if lost, will have no impact on your daily life.
Tools and Methods to Keep Yourself Safe
Setting a Deposit Limit
Set a maximum amount you will deposit each day, each week or each month. Reducing this limit takes effect immediately, but increasing it requires waiting a set period — this acts as an effective barrier against over-depositing.
Session Time Limits
Decide in advance how long you will play in one session. Long sessions reduce focus and weaken decision-making. Take a break when your set time is up, have some tea or water and assess the situation.
Self-Exclusion
You can have your account closed for a set period or permanently. During this time it will not be possible to log in or open a new account. Contact pipi's 24/7 live chat for assistance.
Temporary Break (Cool-Off)
Give yourself a break for 7 days, 1 month or longer. During a Cool-Off it will not be possible to deposit or place bets. This break helps you clear your head and create space to make better decisions.
Loss Limit
Set a limit in advance — once you have lost that amount, your account will be closed automatically. Trying to quickly recover losses after a losing streak is one of the most harmful habits in gaming.
Live Chat Support
At any time of day — early morning or midnight — pipi's support team is ready to help in Bengali and English. Setting limits, taking a break or closing your account — all requests can be made directly via live chat.
Warning Signs of a Problem
The following signs may indicate problem gambling. If you notice one or more of these in yourself, you should seek help.
Placing larger bets to make up for losses — this is a dangerous pattern known as "chasing losses".
Using money set aside for rent, food or your child's education to place bets — at this stage the problem is serious.
Staying up late, skipping meals or experiencing a decline in physical health because of gaming.
Neglecting family relationships or friendships in order to make time for gaming.
A growing tendency to conceal from family how much you are betting or how much you are losing.
Feeling irritable, anxious or uncomfortable when you are not online.
Borrowing money from friends, family or anyone else to place bets is a clear warning sign.
Where to Find Help
pipi Live Chat Support
24 hours a day, seven days a week — message pipi's support team in Bengali or English at any time. They are ready to help with closing your account, setting limits or simply having a conversation.
Contact by Email
Support is also available by email alongside live chat. If you email with details of your situation, the team will respond promptly and take the necessary steps.
Family and Close Ones
Acknowledging the problem and talking to family makes the situation much easier to handle. Support from people close to you can sometimes be more effective than professional help.
Professional Counselling
Look for a mental health professional or a counsellor who specialises in gaming addiction. Mental health services in Bangladesh are far more accessible than before — a referral can be obtained through a doctor or hospital.
Support Groups
Talking to others who are experiencing the same problem builds strength. Join community support programmes run by various organisations working on mental health in Bangladesh.
pipi's Commitment
pipi is not just a gaming platform — it is committed to creating a responsible environment. Our system automatically detects unusual behaviour and contacts the relevant player when needed. No one under the age of 21 can open an account, and age verification is mandatory during account verification.
To learn more about all our rules, the self-exclusion process and age verification methods, visit the FAQ page — there you will find answers to the most frequently asked questions about gaming.