All Questions About Deposits, Bonuses and Withdrawals
at pipi

Log in to pipi, go to the "Deposit" section and select bKash. Enter the payment number and amount, then confirm with your PIN when the request appears in your bKash app. Once the transaction is complete, the amount is credited to your pipi account. The whole process usually takes just a few minutes.

Deposits from bKash, Nagad or Rocket are usually credited within a short time after a successful transaction. If there is a delay, contact pipi live chat with your transaction ID. The 24/7 support team will verify your balance and resolve the issue quickly. Never send the same payment twice.

pipi does not charge any deposit processing fee. However, your mobile banking service (bKash, Nagad or Rocket) may apply its own charges according to its terms — check those separately. Make sure the total amount deposited is not less than ৳200.

Yes, Nagad is one of pipi's active deposit methods. Just like bKash — log in to your account, go to the deposit section, select Nagad, enter the number and amount, then confirm the payment in the Nagad app. If you deposit a minimum of ৳200, your balance updates immediately.

pipi VIP members receive cashback on their net weekly losses. The higher the tier, the higher the cashback rate. In addition, members get personal support, early access to bonuses and special promotion offers. Overall, it is pipi's most rewarding program for regular players.

pipi has five VIP tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%) and Diamond (up to 1.5%). Cashback is calculated on the total net loss for that week — meaning the applicable rate is applied to the amount remaining after subtracting total winnings from total losses.

Cashback is a fixed share of the week's net loss, based on your tier rate. For example: if a Gold member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 0.9% = ৳180 cashback. This cashback is credited directly to the account and can be used to play again.

Playing regularly and staying active at pipi gradually moves your VIP tier up. The volume and consistency of your play are taken into account. It is possible to reach every level from Bronze up to Diamond. Contact the pipi support team directly to find out the exact thresholds.

No, the pipi 150% welcome bonus is available only once per account — at the time of the first deposit. If someone tries to claim the bonus by opening a new account, it will be considered a rule violation and the account may be closed.

After verifying your pipi account, make your first deposit. The 150% bonus will be activated automatically or via a promo code — up to a maximum of ৳10,000. For example, on a ৳1,000 deposit the bonus is ৳1,500, making the total balance ৳2,500. To withdraw the bonus, you must complete a wagering requirement of 25 times the bonus amount (৳1,500 × 25 = ৳37,500).

Slot games generally count in full towards bonus wagering. Live casino games (such as baccarat and roulette) and sports betting may count at a different rate. The specific game list and contribution rates can be found on the pipi terms and conditions page. Check this once before claiming a bonus.

Each bonus has a set validity period — if the wagering requirement is not met within that time, the bonus expires. Once it expires, the bonus balance is cancelled, but any cash already won is not affected. A specific expiry period is stated with each offer — read it carefully.

No. According to pipi's rules, withdrawals can only be made to a mobile wallet registered in the player's own name. This is verified during identity verification. Using another person's number may result in the payment being held and the account being reviewed.

Yes. Withdrawals can be requested at pipi 24/7 — day or night, any day of the week or on public holidays. After submitting a request, the money usually reaches your mobile wallet (bKash, Nagad or Rocket) within 5 to 30 minutes.

Payments are usually processed within 5 to 30 minutes. If it remains pending for more than 30 minutes, contact pipi live chat with your request ID. For a first-time withdrawal, additional time may be needed if identity verification has not been completed.

Withdrawals from pipi to bKash usually complete within 5 to 30 minutes. The minimum withdrawal amount is ৳1,000. The same processing time and minimum amount apply to Nagad and Rocket as well. Before withdrawing, make sure the wallet number and account name match.

Yes, this is mandatory. The name entered on the pipi account must exactly match the registered name on the bKash, Nagad or Rocket account used for deposits or withdrawals. If the names do not match, the payment may be held and verification issues may arise.

pipi may ask for verification before a first large withdrawal request, when claiming a bonus, or if unusual activity is detected on the account. Verification must also be completed in advance to receive a birthday reward. Age verification for players 21 and over is also part of this process.

If the documents submitted are not accepted, the pipi support team will explain the reason. This usually happens when the image is unclear, names do not match, or the document is expired. Submitting correct and clear documents again will restart the process. Contact live chat directly for assistance.

pipi uses SSL encryption to keep all data secure. National ID cards or other documents submitted are used only for verification purposes and are not disclosed to third parties. More details can be found on the pipi privacy policy page.

Identity verification is part of pipi's security policy — it prevents misuse and keeps player accounts secure. Accounts for those under 21 are not permitted (for players 21 and over). Once verification is complete, it does not need to be repeated and the withdrawal process becomes faster.